Cancellation Policy

Upon receipt of your payment, we confirm your booking and finalize all necessary arrangements. We provide complimentary amenities for day hikes, including trail snacks, trekking poles, and daypacks. For families with young children, Kid Carrier Packs are available for rental at $30. Essential Equipment: Please come prepared with appropriate trail footwear, waterproof outerwear, additional clothing layers, and a minimum of 1 liter of water. Please ensure you bring any necessary personal medications (including inhalers or EpiPens). Our designated meeting location is 70 College Street, Asheville, NC 28801. While gratuities are discretionary, our guests typically extend a 20-25% gratuity for exceptional service. We conduct hikes in various weather conditions, with the exception of severe weather events (flooding, lightning, ice), in which case we offer the option to reschedule or receive a full refund. Our standard policy includes a 15% non-refundable administrative fee. We extend one complimentary rescheduling opportunity. Cancellations submitted more than seven days in advance receive a refund less the 15% fee. Cancellations within seven days qualify for a 50% refund. For cancellations within 48 hours, refunds are issued only in the event of severe weather-related cancellations by our team. We require all participants to maintain appropriate physical fitness and adhere to safety protocols. To accommodate diverse needs and abilities, we offer private, customized hiking experiences. Our commitment to environmental stewardship is demonstrated through our adherence to Leave No Trace principles. We are honored to be your trusted guides for this adventure.